Refund and Returns Policy for Friends TV Nostalgia

At Friends TV Nostalgia, we strive to ensure our customers have an enjoyable experience shopping with us. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and options.

1. Returns

• Eligibility for Returns:
  Items purchased on Friends TV Nostalgia are eligible for return within 30 days from the date of delivery. The product must be unused, in the original packaging, and in the same condition as you received it.

• Non-returnable Items:
  Unfortunately, we cannot accept returns on the following:

  • Items that have been opened or used.

  • Personalized or custom products.

  • Gift cards or downloadable content.

• Return Process:
  To initiate a return, please contact our customer support team at support@friendstvnostalgia.com

  with the following details:

  • Order number

  • Product name and reason for return

  • Photos of the product (if necessary)

We will guide you through the next steps, including a return authorization and the return address.

2. Refunds

• Eligibility for Refunds:
  Once we receive your returned item and it is inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. The processing time for refunds may vary depending on your bank or payment service provider, but typically it takes 5-7 business days.

• Partial Refunds:
  In certain cases, a partial refund may be issued, such as when the item has been opened or is returned in a condition that is not as new. This will be determined upon inspection.

3. Exchanges

• Defective or Damaged Items:
  If your item is defective or damaged upon arrival, please notify us within 7 days. We will gladly exchange the product for the same item or provide a full refund depending on stock availability.

• Exchanges for Other Items:
  If you’d like to exchange your item for a different product, please follow the standard return process and place a new order for the desired item.

4. Shipping Costs

• Return Shipping Fees:
  Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item.

• Original Shipping Fees:
  Shipping fees are non-refundable unless the return is due to an error on our part (e.g., sending a wrong or defective product).

5. Contact Us

If you have any questions regarding our Refund and Returns Policy, feel free to contact us at:

• Email: support@friendstvnostalgia.com

We are committed to providing the best customer service experience and will work with you to resolve any issues promptly.

Thank you for shopping with Friends TV Nostalgia!